Privacy Policy

Last Updated: 18th Aug 2025

LakCloud (Pvt) Ltd (“LakCloud,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. By purchasing our products and services or using our website, you agree to the terms of this Privacy Policy, which forms an integral part of our Terms and Conditions. This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Sri Lankan data protection regulations.

1. Information We Collect

1.1 Personal Information: When you register for our services, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and payment details.

1.2 Technical Data: We collect technical data, including your IP address, browser type, operating system, and access times, to improve website functionality and ensure security.

1.3 Usage Data: We gather information about your interactions with our website and services, such as pages visited, features used, and time spent.

1.4 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Service Provision: To process transactions, provide customer support, and deliver our services.

2.2 Account Management: To manage your account, authenticate your identity, and communicate important information about our services.

2.3 Improvement and Development: To improve our services, website functionality, and user experience.

2.4 Marketing and Communications: To send promotional materials, newsletters, and updates about our services, subject to your marketing preferences.

2.5 Legal Compliance: To comply with applicable laws, enforce our Terms and Conditions, and prevent fraud or abuse.

3. Sharing Your Information

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers for purposes such as payment processing, email communications, and website hosting. These providers are contractually obligated to protect your information.

3.2 Legal Obligations: We may disclose your information when required by law or to respond to valid legal requests, such as subpoenas or court orders.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Protection and Security

4.1 Security Measures: We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

4.2 Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.

4.3 Access Control: Access to your personal information is restricted to authorized personnel with a legitimate need to know.

5. Your Rights

5.1 Access and Portability: You have the right to access the personal data we hold about you and request a copy of it.

5.2 Correction: You can request the correction of inaccurate or incomplete personal data.

5.3 Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

5.4 Objection and Restriction: You have the right to object to or restrict the processing of your personal data in certain circumstances.

5.5 Marketing Preferences: You can manage your marketing preferences and opt out of promotional communications at any time.

5.6 Data Protection Authority: If you believe your data protection rights have been violated, you may file a complaint with the relevant data protection authority.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable laws.

8. Updates to This Privacy Policy

LakCloud reserves the right to update this Privacy Policy at any time without prior notice. Updates will be published on our website, and your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:
LakCloud (Pvt) Ltd
66 1 A, Uswewa, Tangalle, 82278, Sri Lanka
Email: hello@lakcloud.com
Phone: +9471 883 0011
By purchasing our products and services or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy.